Communication &

Proper Email Writing

• The basic principles of communication and how to apply them in daily life and work.
• Use body language to enhance communication effectiveness.
• The standards for writing emails.

Four Customer

Personality Types

• How to recognize different types of customers when they walk in.
• Effective communication, consulting, and sales techniques for each group.

Identifying Customer Needs

• Questioning skills.
• Learn and analyze customer needs to offer appropriate consulting and sales strategies.

Product Consultation & Sales

• Understand the tools for analyzing product FAB.
• The consultation and sales process of a professional salesperson.

Conquering Customers

• Master sales-closing techniques.
• Understand customer psychology, build trust, and encourage repeat purchases of your products or services.

Customer Psychology Principles

• Dealing with emotional and rational aspects in customer complaints.
• Apply methods to reduce stress when handling customer complaints.
• Follow a consistent process to resolve complaints.

Loyal Customers

• Strengthen customer loyalty through exceptional customer service.
• Utilize creative customer follow-up methods to build relationships.

Product Knowledge

• Master the FAB (Features, Advantages, Benefits) of pet products.
• Apply and practice customer consultations.

SMART Planning

• The principles of setting SMART goals in life and work.
• Steps for planning to achieve set goals.

Emotional Management

• IQ or EQ: Which determines success?
• Can emotional intelligence be improved through training?